Procedure for exercising your rights: In case they may wish to exercise their rights, the owner must send an email or physical letter to the contact addresses established in the Privacy Policy.

Petitions and inquiries about personal data:

When the owners of the data or the owner’s successors request an inquiry of the information available on the database, Calltech S.A. will respond to the request in a maximum period of ten (10) business days. In compliance with provisions of Law 1581 of 2012, if the request is not responded to in the given time, the user will be informed of the reasons behind the delay and will be notified of the date when the request will be met, date that cannot be after five (5) business days after the end of the previously stated period.

Revoking of authorization, withdrawal or deletion from the database and claims over personal data:

When the owner of the data or the owner’s successors consider information in the database to be the subject of corrections, updates, or deletion, or noticing alleged breaches of any of the duties contained in Law 1581 of 2012, may file a claim with Calltech S.A., which will be processed under the following rules:

• The claim is formulated by means of a request addressed to Calltech S.A., with the identification of the Holders, the description of facts that give rise to the claim, the address, and enforceable documents will be attached. If the claim is incomplete, Calltech S.A. can require the interested party to submit the missing requirements within five (5) business days of receiving the claim. After two (2) months from the date of the request, without the applicant submitting the required information, it will be understood that the claim has been withdrawn. In case of Calltech S.A. not being competent at resolving the claim, it will transfer to the corresponding person within two (2) business days and inform the Holder of the situation, the person to which the claim will be transferred, relieving them of any claim or responsibility for the use, rectification, or deletion of the data.
• Once the complete claim has been received, the disputed entry will be tagged with “claim in process” along with the reason justifying the claim in the database, within a term of no more than two (2) business days. Said tagging and explanation must be kept in place until the claim is solved.

The maximum time to solve the claim will be of fifteen (15) business days from the day the claim was received. When it is not possible to attend to the claim in this timespan, the Owner will be informed of the reasons behind the delay and of the date by which the delay will be attended to, which in no case may exceed eight (8) business days following the end of the prior timespan.