CTLog
Call and Screen Recording
CTLog Solutions
CTLog®
Appliance
Appliance Calltech SA with exclusive use of the CTLog® solution.
Count on a Recording System already installed with all the logical and security settings ready for use.
Deploy your IP Recording System quickly, just plug and start recording.
Count on the support of leaders in hardware and software component manufacturing such as Microsoft and Audiocodes.
Recording for
Contact Centers
A robust recording system with extensive experience in this sector.
Ensure service levels of up to 99.9999% with highly reliable, redundant recording solutions, where your recordings are backed up by CTLog.
Understanding the needs of the sector, you can count on local technical service, in Spanish, with solutions to problems, inconveniences and concerns in a very short time.
Integrate recording systems into agent applications, CRMs and ERPs without paying more.
Recording of
Radios or Speakers
Expand your recording needs beyond telephony.
Recording of microphones, radio telephones, speakers and fax machines.
Guarantee universal principles of confidentiality, authenticity and integrity of the data stored in CTLog, complying with international standards and Colombian Laws: (Law 527/99 and Circular 052/2007).
System of
Screen Recording
Have a complete record by adding screen recording.
Associate voice recording with screen recording and have a complete record of all operations performed by the agent.
Transparently monitor the agent's screen in real time and trigger on-demand recording.
Distributed or centralized systems
Implement distributed recording solutions.
Record remote locations or branches and synchronize recordings with a Centralized System via WAN.
Size cluster storage solutions from industry-leading vendors for high availability solutions.
CTLog Modules
CTLog® Agent
Allow the agent to record any part of a phone conversation in a controlled manner. Add custom information about each recording to be used within search criteria and file tags. Allow the agent to be a search criterion for recordings using Free Seating.
CTLog® Screen Recording
Allows you to record agents' screens in sync with the call recording so that the supervisor can listen to the recording while viewing the window movement, pointers, and typing performed by the agents on their PCs.
CTLog® CTI Management
Integrate the CTI (Computer Telephony Integration) module into major PBXs to gain more insight into each recording record and expand search criteria for recordings.
CTLog® Backup
Backup recordings and their information to DAT, DVD, Blu Ray manually or automatically, according to the settings you determine. Establish backup criteria according to your needs. Eliminate DTMF tones in recordings (PCI Compliance). Label recordings automatically or on demand according to each campaign or sub-campaign using: literal words, standard fields or custom fields of the recordings. Guarantee confidentiality, authenticity and integrity of your recordings with digital signature of RSA-DSA algorithm.
CTLog® QA
Perform a quality assessment on any of your CTLog® campaigns and recording files, thanks to the CTLog® QA quality license that includes:
Creation of metrics per campaign: Creation of objectives, indicators, and goals for each of the Call Center campaigns.
Creation of quality campaigns: permanent or temporary during a time range with defined supervisors.
Creating evaluation forms: with single selection, multiple selection and comment text options.
Execution of the quality plan through CTLog Telemanagement. The supervisor receives the work via email.
Generation of reports that include: Results sheet for manipulation in Excel or BI, compliance with indicators, progress in the quality campaign and supervisor, detailed evaluation for each agent and filters by date and time.
CTLog® Configurator
Allow your administrators to configure your recording platform simply, quickly and effectively via the web. Manage one or more recording servers from a single web access. Assign authorization and access levels to each of the system users. Manage recording campaigns or groups of sub-campaigns to facilitate their search.
Integration with third party CTLog® SDK
Integrate your applications to the CTLog® recording system using DLL, OCX or Web Service based APIs to query and listen to recordings, define custom fields, recording tags and more, as well as start and end recordings on demand.
CTLog® Telemanagement Monitoring
Monitor conversations and screens in real time. Easily search and listen to historical recordings using different search criteria. Receive visible and audible alarms about system operation. View the status of the recording channel, storage media and its usage percentage.
CTLog® Server Recording
Record communications in compressed digital format according to the settings you determine. View the activity of each recording channel in real time. Keep a history of the module activity and of each recording channel. Eliminate DTMF tones in recordings (PCI Compliance). Label recordings automatically or on demand according to each campaign or sub-campaign using: literal words, standard fields or custom fields of the recordings. Guarantee confidentiality, authenticity and integrity of your recordings with digital signature of RSA-DSA algorithm.
CTLog® Alarm
Identify all alarms necessary to determine the correct operation of the platform. Receive visible, audible and e-mail alarms regarding the operation of the system.
POSITIVE IMPACT
The service is currently used by companies in the financial, insurance, construction, government, telephone operators, contact centers and services sectors, recording more than 15,000 extensions per year.
BROCHURE
Download the CTLog® Brochure
Now!
Download the CTLog® Datasheet
Now!
Download the Compliance Document for Circular No. 052 with CTLog® Now!
Download the Brochure
CTLog® Screen Recording Now!
