Omnicapurpose
What is Yaco?
Yaco is an intelligent omnichannel unified communications solution that makes customer service and employee productivity more efficient. It includes IP PBX, Contact Center with cloud telephony and Omnichannel that allows managing customer interaction through voice, video calls, social networks, email and web chat. Omnichannel attention in a single solution.
Optimize resources for sales and customer service teams in remote or in-person environments.
It is easy to install, configure and manage, flexible, scalable, requires low implementation costs, provides stability, security and has certified support.
Yaco provides you with PBX in the cloud, on premise or virtualized
Yaco Cloud
You can have Yaco 100% in the cloud and enjoy all the features of Unified Communications.
Yaco Onpremise
You can have Yaco Onpremise and enjoy all the features of Unified Communications.
Virtualized Yaco
You can have Virtualized Yaco and enjoy all the functionalities of Unified Communications.
Yaco Cloud
Yaco elevates your communications with a complete cloud-hosted phone system; flexible, cost-effective, scalable and easy to use. A solution that is always up-to-date with the latest applications and improvements, with cloud storage lowers infrastructure costs, avoids the need for physical space and reduces support and maintenance costs.
The customer can build their solution including the IP phones and SIP trunks of their choice. Providing permanent and unrestricted access to the PBX data and configurations, they can also choose an administration and monitoring service that allows them to focus on their business without losing full control of their communications.
Yaco unified communications
Yaco provides its clients with a complete unified communications system, offering a pleasant remote work experience to all employees with an Internet connection, which includes; integrated video conferencing, live chat, support line with all telephone features, click to call and video call from its website, support chat from one of its social networks, corporate WhatsApp, chat on its website or corporate collaboration tool.
- Call Center - Contact center
- Directory
- Basic telephony features
- Call recording
- Transactional IVR
- Black/White List
- Automatic attendant
- control Panel
- Operator panel
- User Panel
- Reports
- Security
- Video surveillance
Omnichannel
Yaco enables the development of your omnichannel customer service strategy by providing an easy-to-use solution.
This has the interconnection of channels and management in one place that speeds up the times of
response for the user and allows the agent to efficiently follow up on each case. Thanks to the use of
Artificial intelligence (AI) improves the customer experience by delivering intelligent responses and
faster by taking advantage of this technology. and allows you to measure your objectives in a timely manner.
company.
Delve into different service channels to provide unified communications.
- Chatbot
- Collaboration
- Conference
- CRM
- Integration with social networks
- Mobility
- RTC Web Video Conference
- Video call
Benefits Yaco
Telecommuting
Cost savings
Efficiency
Integration with third-party software
Mobility
Compatibility with all operators
Easy update
Flexibility
Choose the perfect plan for your company
With Yaco you will get Unified Communications according to the needs of your company
BASIC
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- Audio conference
- Voice Mail
- IVR
- Reports
- No support
- All basic telephony functions
- 10 users
Premium
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- Audio conference and video calls
- Contact Center Lite
- CTI and CRM
- Call recording
- IVR, voicemail and reports
- User portal
- Chat room and click to call
- All basic telephony functions
- 8x5 support, via chat, email and telephone
- Unlimited users
Components Yaco
Unified Communications
Web management and administration, Sip VoIP server, web to call from the web, among other features.
Users
Access to all telephone functions, chief secretary, recording of incoming calls and more features.
Suppliers
SIP trunks, integration with Gateways, dialing plan, ACR control and alarms, among others.
Grid
VPN, router, servers, protocols and users management, support and monitoring.
Integration
CRM integration, hotel systems integration and multiple applications, support for external applications, API and TAPI, linking to external database systems, voice recognition and text to speech.
Groups
Call groups, pre-attendant by group, administrator dashboard, cost center and more.
Auto-attendant / IVR
Call queue, pre-attendant, definition of schedules and audio programming via web interface.
Reports
Consult and export detailed reports, by extension, by group, by cost center, graph, traffic statistics and analysis and routing tool for incoming and outgoing calls.
Security
Control and assignment of access keys and PINs, blocking, enabling instant messaging services per user, fraud control and software firewall.
Supported modules
Contact center, CTI, E-SBC, HA, Integration with Google Workspace, LDAP, preview / progressive dialing, Meeting, Mobile App, PC Softphone and Contact center supervision.
Supported devices
SIP-FXO Gateway, SIP-FXS Gateway, SIP-GSM Gateway, SIP-E1 Gateway, SBC Sessions border controller, SIP Softphone, SIP Cameras, IP Phones, Video Door Phones, Video Phones, and Conference Systems based on SIP protocols.
At Calltech SA, we have a 23-year track record of providing Intelligent Communications to companies and we continue to adapt to the evolution of companies, providing a unified communications service that allows for in-person or remote work, easy to manage, with Yaco in the cloud, on-premise or virtualized, which integrates in the best way with other platforms.
We are compatible with big brands
brochure
Download the Yaco® brochure now!
Download the Yaco® datasheet now!
Download the Yaco Omnicanal® brochure now!
