Intelligent Recording, Analysis and Compliance.
System of recording Smarsh
In Calltech SA, we are the distribuidor autorizado de Smarsh para América Latina, providing direct access to the most advanced solutions of cloud call recording, AI-powered voice analysis and international regulatory compliance.
Smarsh takes the call recording to the next level by turning every conversation into an actionable source of business intelligence. Thanks to its engine voice analysis based on artificial intelligence, the platform automatically transcribes the interactions, detects emotions, identify key patterns and generates real-time insightsThis capability enables organizations to anticipate risks, improve customer experience, optimize operational processes and strengthen their compliance strategies, all from one intuitive environment, sure and designed to climb.
A platform without limits:
implement, integrate and access
wherever you need it.
¿ Por qué elegir Smarsh?
Secure and encrypted recording
in the cloud, complying with the highest international standards.
Intelligent voice analysis
with automatic transcription, emotion detection and real-time insight generation.
Regulatory compliance
adapted to global and local regulatory frameworks.
Certified integrations
with leading platforms like Microsoft Teams, Zoom phone, Webex calling, Webex Contact Center and more.
Local accompaniment
with support in Spanish and full support in Latin America.
Flexible subscription model
designed to scale with your business needs.
Boost the value of every conversation with next-generation artificial intelligence. This technology combines advanced machine learning and natural language processing to identify emotions, patterns, key themes, and behaviors in real time, unleashing the potential of business intelligence across your organization. Gain complete, accurate, and strategic insights to make more informed decisions.
Smarsh It is a 100% cloud-native solution, allowing you to capture, store and manage all voice interactions in real time, with end-to-end encryption, complete auditing, and secure access from anywhere. It also integrates advanced features such as custom retention policies, automatic categorization, and intelligent call recovery, eliminating the complexity of traditional systems and reducing operational costs.
Más que grabar llamadas, es una herramienta estratégica para potenciar la calidad del servicio, proteger su organización frente a riesgos legales y fortalecer el cumplimiento de regulaciones. Smarsh cuenta con compatibilidad nativa para plataformas como Microsoft Teams, Zoom phone, Webex Calling and Webex Contact Center, and local technical support from Calltech, your company will have a scalable, secure, and future-proof solution for corporate communications in Latin America.
INTEGRATIONS smarsh
Smarsh ofrece End-to-end call recording, AI-powered conversation analysis, automated quality assurance and a customized business intelligence solution for any mixed communications platform environment.
Microsoft Teams
El compañero de equipo ideal para Microsoft Teams, Smarsh funciona con toda la gama de dispositivos habilitados para Teams, desde teléfonos móviles hasta soluciones de conferencias y centros de contacto.
Zoom
The complete call recording solution supporting unrestricted analytics and business intelligence across all three Zoom UC platforms.
Webex/Cisco
Discover Cisco and Webex compliance recording solutions that are exceptionally versatile and flexible within any communications platform environment.
Archiving
Your recordings are encrypted and accessible for as long as you need them, adhering to the strictest retention policies. Recover any interaction in seconds using indexed searches.
Avaya
Smarsh se integra fácilmente con su red PBX de Avaya para brindarle grabación de cumplimiento de Avaya basada en la nube, análisis de IA de última generación y herramientas de control de calidad.
Migrate your recordings seamlessly, securely, and in a scalable manner
Transfiera su historial completo de llamadas a la nube de Smarsh sin complicaciones, gracias a nuestras funciones de migración multiplataforma. Ya sean grabaciones antiguas o archivos exclusivos, una vez migrados, podrá analizarlos con herramientas impulsadas por inteligencia artificial, obteniendo insights estratégicos en entornos de comunicaciones unificadas (UC).
Licencias & Soluciones Smarsh
| Essential SP | Core | Advanced | Standard Analytics |
Advanced Analytics |
|
|---|---|---|---|---|---|
| Retention policy | 12 months | Contract stage | Contract stage | Contract stage | Contract stage |
| User licenses | 1 | Unlimited | Unlimited | Unlimited | Unlimited |
| Unlimited storage | |||||
| Web interface for query and export | |||||
| Tool for backup and scheduled backup | |||||
| Automatic Transcription | |||||
| QA Forms and Reports | |||||
| Speech Analytics (feelings, silences, and call drivers) | |||||
| Special reports and Power BI |
Descubra una forma distinta de gestionar sus conversaciones corporativas: Smarsh crea un real-time analytics and compliance environment where every interaction—call, video, or chat—becomes a reliable piece of data for your business.
Unlimited administration licenses
- 256-bit AES rotating encryption
- Redundancy (local and geographic)
- Unified Location Data Sovereignty
- Multi-factor authentication
- Unlimited storage of audio recordings
- Call sharing in accordance with regulations
- Granular user-based permissions
- Legal retention
- Advanced call playback and tagging
- Call tagging with search function
- Call notes
- Grouping of agents and/or teams
- Customizable retention policies
- Call section notes
- Time-based call notes
- Voice to text transcription
- Basic API support
Basic recording functions, plus:
- Unlimited Quality Assurance (QA) licenses
- Agent evaluation and quality control tools
- PCI DSS Manual Drafting
- Screen capture and/or recording with 6 months of storage
- Improved call details
- Advanced Reports
Advanced recording features, plus:
- Detailed voice analysis
- PCI DSS Automated Drafting
- Analysis of feelings and emotions
- Call filters and advanced queries
- Complete, ready-to-use dashboard reports
Standard analytical characteristics, plus:
- AI data analysis
- Extended, ready-to-use business intelligence dashboard
- Multilingual transcription
- Automated email notifications and summary reports
- Monthly consultation with a CallCabinet data scientist
Benefits of Smarsh
Smart and Unified Recording
This recording solution combines the best of both worlds: the simplicity of capture and the power of advanced recording that can adapt to any platform, device, or compliance need. From on-premise environments to cloud-based unified communications like Microsoft Teams or Webex, it ensures that every interaction is protected with enterprise-grade encryption, flexible retention policies, and secure accessibility. All within an architecture that facilitates rapid deployment, scalable expansion, and efficient recording management.
Advanced Analytics with AI
Más allá de grabar, Smarsh transforma cada conversación en conocimiento estratégico. Esta tecnología de análisis de voz con IA permite transcribir las llamadas automáticamente, extraer insights Critical calls in real time with emotions and sensitive topics. This enables organizations to optimize customer service, strengthen compliance, and anticipate behavioral trends, all from an intuitive platform that turns every call into a source of business value.
BROCHURE
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