ChatCenter & Chatbot: The New Era of Omnichannel Digital Service 

Chat Center & Chatbot: The New Era of Omnichannel Digital Service We live in a world where immediacy and connectivity are part of everyday life. Customers expect to be able to communicate with companies, governments, or educational institutions the same way they do with their friends: through chats, instant messages, and […]

What is sentiment analysis and why does it matter in customer service?

Understand what your customer is really feeling. Today, customer service goes far beyond resolving a request: it's about understanding emotions, frustrations, enthusiasm, or mistrust in real time. Sentiment analysis, powered by artificial intelligence, allows companies to automatically detect the emotional tone of calls and turn that […]