Data is everywhere, but bytes don’t think, why aren’t they linked?
Currently there is a boom in artificial intelligence focusing on helping people remember and prevent certain actions throughout their workday.
Thanks to CTWebRTC® Chat Server you can employ a bot to serve customers before automatically transferring them to the chat queue, on our platform it is a bot that makes first contact with clients.
CTWEB RTC® GIVES YOU:
Easy use tool:
Easy-to-use tool for agents and supervisors for efficient customer service operations.
First-contact client service chatbot with automatic chat queue transferring.
Establish suitable communication mechanisms between clients and Contact Center operations.
Establish a set of responses and attention style for automatization using a language processing system.
Take relevant documentation in any format and feed it to the corporate knowledge system.
Omnichannel tool that orchestrates interactions in different attention channels; social media, private collaboration networks, web chat and apps.