Call and screen recording
Count on an installed Recording System with all logical and safety configurations.
Deploy your IP Recording System quickly, just connect and initiate the recording.
Count on backing from leading hardware and software makers like Microsoft and AudioCodes.
Guarantee service levels up to 99.9999% with highly trustworthy and redundant solutions, where recordings are backed by CTLOG®.
Understanding the necessities of the sector, count on local tech support, solving problems, inconveniences, and concerns in short periods of time.
Integrate recording systems into agent applicative, CRMs and ERPs without paying extra.
Allow agents to record any part of a telephone conversation in a controlled manner. Add personalized comments on each recording to facilitate search criteria and archiving tags. Allow the agent who recorded a call to be used as search criteria using Free Seating.
CTLog® Screen Recording
Allows for the recording agents’ screens in synchronized fashion adjacent to call recording so supervisors can listen to the calls while visualizing browser use, pointers and typing performed by agents on their PCs.
CTLog® CTI Management
Integrate the CTI (Computer Telephony Integration) Module into the main PBXs accessing more information about each recording register and broaden search criteria.
Backup recordings to DAT, DVD, Blu Ray either automatically or manually according to the chosen configuration. Establish backup criteria according to your needs. Eliminate DTMF tones in recordings (PCI Compliance). Tag recordings automatically or on-demand according to each campaign or sub-campaign being used, literal words, standard fields, or personalized fields. Guarantee confidentiality, authenticity and integrity of your recordings using RSA-DSA digital signature algorithm.
Realize quality checks on any of your campaigns and CTLOG® recording files thanks to the CTLOG® QA quality license, which includes the following: Campaign-metric creation: Objective, indicator, and goal creation for each call center campaign. Quality-campaign creation: permanent or temporary campaign creation during a specified time frame with defined supervisors. Review form creation: with multiple choice, single response, and commentary text options available. Execution of quality plans through CTLOG® Telemanagement where supervisors receive work via email. Report generation: Generate result sheets in Excel or BI with indicator compliance, quality and supervisor campaign tracking, agent detailed evaluation and date and time filters.
Allow your administrators to configure your recording platform in a simple, quick, and effective manner through the web. Administrate one or many recording servers through a single access point on the web. Assign authorization and clearance levels to every user in the system. Manage recording campaigns or groups of sub-campaigns to facilitate searches.
CTLOG® Third-party Software Integration SDK:
Integrate your own applications into CTLOG®’s recording system through APIs based on DLL, OCXo Web Service recording consulting and listening, define personalized fields, recording tags among others such as initiating and ending recordings on-demand.
Telemanagement CTLOG® Supervision:
Monitor conversations and screens in real time. Search and listen to past recordings in a simple manner through different search criteria. Receive visible and audible notifications about system features. Visualize channel status, storage space measurement and use percentage.
CTLOG® Server Recording:
Record using digital compressed format any communication according to your chosen setup. Visualize recording channel activity in real time. Store a record of past module activity and of each recording channel. Eliminate DTMF tones in recordings (PCI Compliance). Tag recordings automatically or on-demand according to each campaign or sub-campaign being used, literal words, standard fields, or personalized fields. Guarantee confidentiality, authenticity and integrity of your recordings using RSA-DSA digital signature algorithm.
Identify all necessary alarms to determine correct platform operation. Receive visible, audible and e-mail alarms about system operation.
Currently, the service is used by 13 of the 20 most recognized BPOs in Colombia.
CTLOG® is the first Latin America recording and workforce application registered on Gartner.