TECH SUPPORT
Enter the self-management portal of clients.
Contact our Tech Support Line via Click to call.
Connect with support in seconds
Click and speak directly with an advisor
We offer you two types of technical support
Gold and Platinum.
Gold
5 X 8
Attention 5 days x 8 hours
- Mon. to Fri. 7:30 am - 5:30 pm Continuous hours on business days.
- Calltech SA Software Update
- Unlimited telephone contact
- On-site support in Bogotá
- Unlimited remote IP support
- Service time 2 hours
Platinum
7 X 24
Attention 7 days x 24 hours
- Sunday to Sunday. Continuous workday
- Calltech SA Software Update
- Unlimited telephone contact
- On-site support in Bogotá
- Unlimited remote IP support
- Service time 2 hours
DISPLACEMENTS
Travel to the client's headquarters is determined at the discretion of the Support Manager and does not include travel, transportation or lodging expenses.
ACCESSES
Remote access facilitates rapid diagnosis and troubleshooting of Calltech SA products
VERSIONS
Versions are the improvements, corrections and new functionalities available in the same Release or release of the product.
The beginning is in your hands of a successful project!
We offer professional services such as installation, configuration, training, certifications in support for the products and administration of our solutions.
About Tech Support - Calltech SA
Download the Support and Warranty Scheme Calltech SA Solutions
Download the Calltech SA software license agreement
