Omnichannel: What Is It and How Does It Work in Business Communications? 

Omnichannel: What Is It and How Does It Work in Business Communications? Digital transformation has forever changed the way companies communicate with their customers. Today, users expect to be able to interact with an organization at any time, through their preferred channel: email, WhatsApp, phone calls, social media, chat […]

ChatCenter & Chatbot: The New Era of Omnichannel Digital Service 

Chat Center & Chatbot: The New Era of Omnichannel Digital Service We live in a world where immediacy and connectivity are part of everyday life. Customers expect to be able to communicate with companies, governments, or educational institutions the same way they do with their friends: through chats, instant messages, and […]