The Global Importance of Hearing Recording: Transparency, Security, and Efficiency with CTLog Plus

1. A world that demands trust and traceability Today, decision-making processes in public, private, and corporate institutions increasingly depend on transparency and the availability of reliable information. Hearing recording has become an essential pillar to support the integrity of interactions, whether […]

What is sentiment analysis and why does it matter in customer service?

Understand what your customer is really feeling. Today, customer service goes far beyond resolving a request: it's about understanding emotions, frustrations, enthusiasm, or mistrust in real time. Sentiment analysis, powered by artificial intelligence, allows companies to automatically detect the emotional tone of calls and turn that […]