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What is Yaco?
Yaco is an intelligent unified communications and omnichannel solution making customer service and employee productivity more efficient. Includes IP PBX, Contact Center with cloud and omnichannel telephony that enables CRM using voice, videocalls, social media, email and web chat. Omnichannel service in a single solution.
Making customer service and employee productivity more efficient.
It is easy to install, configure and administrate, and a flexible, scalable, low implementation cost requirement solution offering stability, security and counts on technical support.
Yaco te brinda PBX en la nube, on premise o virtualizado.
Yaco Cloud
You can have Yaco 100% on the cloud and enjoy all the features of unified communications.
Yaco On-premise
You can have Yaco on premises and enjoy all the features of unified communication.
Yaco Virtualized
You can have Yaco virtually and enjoy all the features of unified communication.
IP PBX
Discover the telephone features and everything you need to operate and manage your Contact Center.
- Call Center - Contact center
- Directory
- Basic telephony features
- Call recording
- Transactional IVR
- Black / whitelist
- Automated attendant
- Control panel
- Operator panel
- User panel
- Reports
- Security
- Video surveillance
OMNICHANNEL
Venture into the different service channels to provide unified communications.
- Chatbot
- Collaboration
- Conference
- CRM
- Social network integration
- Mobility
- WebRTC Video Conference
- Video calls
YACO BENEFITS
Teleworking
Cost savings
Efficiency
Third party software integration
Mobility
Compatibility with all operators
Easy upgrading
Flexibility
CHOOSE THE PERFECT PLAN FOR YOUR COMPANY
With Yaco, you’ll obtain unified communication solutions suited to fit your company’s needs.
Basic
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- Audio conferences
- Voice mail
- IVR
- Reports
- Unsupported
- All basic telephony features
- Supports 10 users
Premium
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- Audio conferences and video calls
- Contact Center lite
- CTI and CRM
- Call recording
- IVR, voicemail and reports
- User Portal
- Chat rooms and Click-to-Call
- All basic telephony features
- 8x5 support, via chat, mail, and telephone
- Unlimited users
Elevate your experiences, enjoy your communications!
YACO COMPONENTS
Unified communications
Management and web administration, Sip VoIP server, web-to-call, among other features.
Users
Access all telephone features, incoming call recording, chief secretary and many more features.
Suppliers
SIP trunks, Gateways integration, dialing plan, ACR control and alarms, among others.
Network
VPN, router, servers, protocols, and user support and monitoring management.
Integration
CRM, hotel system and multiple application integration, support for external, API, and TAPI applications, linking with external database, speech recognition and text-to-speech systems.
Groups
Call groups, pre-attenders by group, administrator dashboard, cost center, and many more.
Autoattendant / IVR
Call queue, pre-attendants, schedule definition and web-interface audio programming.
Reports
Lookup and exportation of detailed reports by extension, group, cost center. Graphics, traffic statistics, and routing and analysis tool for incoming and outgoing calls.
Security
Access PIN and password control and assignment, instant messaging services by user, fraud control and firewall software.
Compatible modules
Contact center, CTI, E-SBC, HA, Google Workspace integration, LDAP, preview/progressive dialing, Meeting, Mobile App, Softphone PC, and Supervision contact center.
Compatible devices
Gateway SIP-FXO, Gateway SIP-FXS, Gateway SIP-GSM, Gateway SIP-E1, SBC Sessions border controller, Softphone SIP, SIP cameras, IP phones, video doormen, videophones, and conference systems based on SIP protocols.
At Calltech S.A., we have 23 years of experience in intelligent communications solution creation for companies and we continue to adapt and evolve the company, offering a unified communication service that allows for improved remote or face-to-face work, easy-to-manage thanks to Yaco cloud, on-premises or virtualized, integrating itself as best as possible with other platforms.
WE ARE COMPATIBLE WITH LARGE BRANDS
