1. Project Management Model

Professional Project Management services focused on achieving objectives and addressing requirements in Calltech or third-party solutions.

Business Hours

• Days: Monday to Friday (business days).
• Day: 8:00 am to 5:30 pm.

2. Contactability Matrix (Scaling)

3. Response Times

What is the Project Management Model?

The project management model is the set of methodologies, processes, and standards we use to ensure the success of every technology implementation. Its main objective is to guarantee that the project is delivered on time, within budget, and in compliance with all the technical requirements requested by the client.

Management Phases

• Initiation: Definition of scope and assignment of the Project Manager.
• Planning: Development of the schedule and definition of key milestones.
• Execution and Control: Daily task tracking and risk management.
• Closing: Final delivery, training and transfer to technical support.

Operating Hours

Our management team operates on weekdays from Monday to Friday, from 8 am to 5 pm, ensuring constant communication through email, telephone and corporate messaging tools.

What is the Contactability (Scaling) Matrix?

Contactability refers to the hierarchical structure designed to ensure the customer always has an open communication channel. If a request is not addressed within the expected timeframe by the first level, the matrix defines exactly who should be contacted next.

Scaling Levels

This structure ensures that complex problems or delays are automatically reviewed by management:

Response Commitment

Depending on the urgency (Priority), our model establishes response times ranging from 2 hours (for immediate inquiries) to a maximum of 3 business days for in-depth technical analyses or schedule revisions.