Conversational analytics software with AI
Monitor calls, video conferences, and chats from your contact center from a single platform. Smarsh's solution uses artificial intelligence to reveal operational and user experience metrics, presented in customizable dashboards that any team can easily access.
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Analytics without technological borders
Designed to work seamlessly with Teams, Zoom, Webex, Avaya, and on-premises or cloud environments, Smarsh's agnostic architecture eliminates platform, device, and infrastructure barriers. With a single system, you gain complete visibility into all conversations and accelerate improvement initiatives across every department.
Drive business transformation with advanced speech analytics
The conversational intelligence engine of Smarsh formerly CallCabinet breaks down each interaction with clients or between internal teams and turns seconds of audio into actionable data. It also guarantees call capture. in accordance with the regulations, The solution reveals key indicators on operational efficiency, process optimization, work environment, cultural cohesion, and customer experience, ready to be applied immediately.
Supported in the region by Calltech, Smarsh, an authorized distributor in Latin America, offers secure and automatic access to organizational insights, regardless of whether staff work in person, hybridly, or remotely.
Dynamic Boards with Intelligence
Every organization interprets information differently. With Smarsh's drag-and-drop interface, any department—sales, service, risk, or marketing—can create custom visualizations in minutes. Dashboards combine voice and text to display, in real time, the key performance indicators that drive critical decisions and accelerate business results.
Integrated generative AI for specific questions
A generative AI layer allows you to interact directly with the recordings, either by choosing pre-designed questions or composing your own queries in natural language. This way, the system:Â
- Summarize long conversations in seconds
- Confirms specific actions (e.g., reading legal clauses)
- Identify common patterns of satisfaction or complaint
- Flags potential compliance gaps or revenue leaks
- Export findings ready to present or integrate into other workflows.
- It allows for improved diagnostic processes and call flow in Call Centers.
This feature, supported in Latin America by Calltech, saves hours of manual analysis and offers an unbiased perspective on each interaction, regardless of whether teams are working in person, hybrid, or remote.
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Granular permissions and secure management
Smarsh allows granular permissions to be assigned so that each user only accesses the recordings and dashboards they need, whether at the site-wide level, for specific teams, or for individual calls. This model strengthens security, facilitates governance, and helps comply with privacy regulations by limiting the handling of sensitive data to authorized personnel, while audit logs document every access for full accountability.
In addition to protecting information, granular permissions drive efficiency: Employees work with relevant data without overload, and the organization can easily scale access as new roles emerge.
Data-backed decisions
By offering detailed analysis — of both customer interactions and internal dialogues — Smarsh helps teams make agile decisions and design strategies based on real intelligence.Â
Turn every dialogue into a strategic asset and let your company's voice make the difference before the competition does. Smarsh's AI platform transforms conversations into measurable opportunities for innovation, efficiency, and trust, all while focusing on growth. Together, we'll lead the next conversation.
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