1. INFORMATION: CALL PROCESSING TECHNOLOGIES SA – CALLTECH SA is a legally established company in Colombia with over 27 years of experience in technological solutions, focused on the innovation, development, and implementation of telecommunications solutions. To this end, we provide intelligent communications with digital transformation for SMEs, large companies, contact centers, and telcos, with a focus on continuous improvement.

 

For the purposes of these “Terms and Conditions”, “Calltech” shall mean the provider company, and “User” or “Client” shall mean any natural or legal person who acquires, accesses or uses any of the technological solutions offered by CALLTECH SA.

2. ACCEPTANCE: Access, installation, contracting or use of any of the solutions offered and developed by CALLTECH SA implies the full, express and unconditional acceptance of these Terms and Conditions by the User.

3. CALLTECH SA'S DUTIES: Under these Terms and Conditions, CALLTECH SA has the following duties:

• Inform the User clearly, in an up-to-date and sufficient manner, of the contact and identification details of CALLTECH SA.

• To act at all times in a transparent, honest, and good-faith manner with the User in order to be able to implement the solutions offered and developed by CALLTECH SA safely, quickly, and effectively.

• To clarify for the User any doubts that may arise in the context of the implementation of the solutions offered and developed by CALLTECH SA.

 

4. USER OBLIGATIONS: In accordance with the provisions of these Terms and Conditions, the User assumes the following obligations, as well as any other obligation described herein, any other that corresponds according to the nature of the Terms and Conditions, and those that assist him in accordance with the law:

• The user agrees to respect and comply with the stipulations contained in these Terms and Conditions at all times and without exception.

• The user agrees that the information provided for access, installation, contracting or use of any of the solutions offered and developed by CALLTECH SA will be true, complete, accurate, up-to-date, truthful, correct and verifiable, and the user also guarantees that they are the legitimate owner of this information.

• The User agrees to provide CALLTECH SA, via email and as soon as possible, with all documentation required to confirm the information provided by him for access, installation, contracting or use of any of the solutions offered and developed by CALLTECH SA.

• The User agrees to use the solutions offered and developed by CALLTECH SA in compliance with applicable regulations and states that he/she has full knowledge of the legal implications of implementing telecommunications solutions.

• The User agrees to make use of the solutions offered and developed by CALLTECH SA respecting good customs, the dignity of persons and the rights of third parties.

• The User agrees to stay informed of any modifications to these Terms and Conditions and to consult and review them periodically.

5. USER PROHIBITIONS: In accordance with the provisions of these Terms and Conditions, the User expressly acknowledges that the following uses of the solutions offered and developed by CALLTECH SA are prohibited:

• Using the solutions offered and developed by CALLTECH SA for purposes other than those established in these Terms and Conditions.

• Sending or transmitting any content that infringes or may infringe any intellectual property rights of CALLTECH SA or that is threatening, false, deceptive, subversive, defamatory, invasive of privacy, obscene, pornographic, abusive, discriminatory or illegal, or that may constitute or incite conduct that could be considered a statutory or contractual breach, violate the rights of CALLTECH SA or CALLTECH SA Related Parties or give rise to any other form of liability for CALLTECH SA or CALLTECH SA Related Parties.

• Using the solutions offered and developed by CALLTECH SA for illicit purposes or purposes contrary to these Terms and Conditions or the Law.

• To carry out any management, actions, processes that affect, interrupt, harm, hinder, prevent, damage the normal functioning of the solutions offered and developed by CALLTECH SA including, but not limited to, hacking or fraud in the use of said solutions.

• Modifying, manipulating, altering, deleting, destroying, distributing, marketing, or copying the contents of the solutions offered and developed by CALLTECH SA.

• To make improper use of the solutions offered and developed by CALLTECH SA and/or to introduce programs, viruses, worms, or any other program that may cause alteration, damage and/or harm to the solutions offered and developed by CALLTECH SA.

In the event that the User breaches, in whole or in part, any of the obligations incumbent upon him or her under these Terms and Conditions or the law, CALLTECH SA may limit, restrict or deny his or her present or future access to the solutions offered and developed by CALLTECH SA.

6. QUALITY POLICY: CALLTECH SA, a leading organization in the innovation, design, development, and implementation of telecommunications solutions, is committed to: Ensuring that the quality of its products and services meets the needs, specifications, and requirements of its clients and other stakeholders. Guaranteeing, through the implementation of its Management System, that customer service always exceeds expectations. Making the Management System an integral part of its work, ensuring the continuous improvement of the organization and compliance with legal, regulatory, and other subscribed requirements regarding quality, safety, and occupational health. Strengthening the skills of its personnel to foster awareness of integrated management, based on service quality, occupational risk prevention, and personal and professional growth.

7. PERSONAL DATA PROTECTION POLICY: CALLTECH SA, in connection with any procedure or service carried out electronically, may request information from Users of the solutions offered and developed by CALLTECH SA. This information request is always made so that the User provides it voluntarily. Personal information is understood to be that provided by the User for registration and includes data such as name, identification, age, gender, address, email, and telephone number. The data received will be incorporated into a database for which CALLTECH SA is responsible. CALLTECH SA will process the data confidentially and exclusively for the purpose of offering the requested services, with all the legal and security guarantees imposed by the Political Constitution of the Republic of Colombia, the regulations applicable to the protection of personal data, and other related regulations.

CALLTECH SA undertakes not to transfer, sell, or share the data received on the Website with third parties without your express consent. Likewise, CALLTECH SA will delete or correct data when it is inaccurate, incomplete, or no longer necessary or relevant for its intended purpose.

However, the User acknowledges that:

• No system is completely infallible against external threats.
• The User is responsible for the security of the access credentials to the platforms.
• Any known security breach must be reported immediately to CALLTECH SA.

8. RECORDING AND STORING COMMUNICATIONS, MEETINGS AND HEARINGS: The solutions offered and developed by CALLTECH SA allow and enable the recording of calls, meetings, hearings, and audio and video communications, and the User is fully, expressly, and unequivocally aware of this. Therefore, the User must inform the participants about the recording of communications before initiating it and must not record communications without prior authorization, all in accordance with Law 1581 of 2012, Decree 1377 of 2013 of Colombia, and any other provisions concerning the protection of personal data.

9. INTELLECTUAL PROPERTY RIGHTS: The website https://www.calltechsa.com/ and the content included therein and the solutions offered and developed by CALLTECH SA, are the exclusive property of CALLTECH SA or its related Parties and are protected by the legal copyright regulations of the Republic of Colombia and the Andean Community of Nations, as well as by the provisions of international treaties.

10. RESPONSIBILITY: Without prejudice to the provisions of applicable regulations, CALLTECH SA assumes no liability whatsoever, including any liability for any damage, loss or injury (regardless of its cause), including, but not limited to, consequential damages, punitive damages, loss of information, data, time or profits, loss of income or sales, loss of business, out-of-pocket expenses, loss of profits, the existence of viruses, the results of the use of or inability to use the material in the solutions offered and developed by CALLTECH SA, lost business opportunities, or any other damage, even if the User has been advised of the possibility of such damages, or for any third-party claims.

11. MODIFICATIONS: CALLTECH SA reserves the right to unilaterally modify these Terms and Conditions, in whole or in part, at any time without prior notice. These modifications will take effect on the same day they are published on the Website. Therefore, the User acknowledges that it is their responsibility to carefully read the Terms and Conditions each time they access the Website, as continued use of the Website after such modifications will constitute express acknowledgment and acceptance of the modified Terms and Conditions and will therefore bind the User without reservation.

If Users do not agree with the modifications made, they must cancel their registration and/or refrain from using the solutions offered and developed by CALLTECH SA.

12. APPLICABLE LAW AND JURISDICTION: These Terms and Conditions shall be governed by the laws in force in the Republic of Colombia. In the event of any dispute regarding the interpretation, performance, or enforcement of these Terms and Conditions and/or the commercial transactions carried out under them, the parties expressly agree to submit to the jurisdiction of the competent courts and tribunals of the Republic of Colombia.

13. CONTACT INFORMATION: For any comments, questions, claims, or clarifications related to these Terms and Conditions and/or the solutions offered and developed by CALLTECH SA, the User may contact us via email. info@calltechsa.com, support@calltechsa.com, comercial@calltechsa.com and legal@calltechsa.com on business days. You can also contact us by phone at +57 (601) 635 6535 or visit our office in person at Calle 128 B Bis No 59B – 40, Bogotá DC.