Conversational analytics software with AI
Monitor your contact center calls, video conferences, and chats from a single platform. CallCabinet's solution applies artificial intelligence to reveal operational and experience metrics, presented in customizable dashboards that any team can effortlessly access.
Analytics without technological borders
Designed to work with Teams, Zoom, Webex, Avaya, and on-premises or cloud environments, CallCabinet's agnostic architecture eliminates platform, device, and infrastructure barriers. With a single system, you gain complete visibility into all conversations and accelerate improvement initiatives across every department.
Drive business transformation with advanced speech analytics
The conversational intelligence engine of CallCabinet Breaks down every interaction—with customers or between internal teams—and turns seconds of audio into actionable data. In addition to ensuring compliant call capture, the solution reveals key metrics on operational efficiency, process optimization, work environment, cultural cohesion, and customer experience, ready to be implemented immediately.
Supported in the region by Calltech, an authorized distributor in Latin America, CallCabinet offers secure and automatic access to organizational insights, regardless of whether staff are working in person, hybrid, or remotely.
Tableros Dinámicos con Inteligencia
Cada organización interpreta la información de forma distinta. Con la interfaz drag-and-drop de CallCabinet, cualquier área: ventas, servicio, riesgo o marketing; puede crear visualizaciones personalizadas en minutos. Los tableros combinan voz y texto para mostrar, en tiempo real, los indicadores que impulsan decisiones críticas y aceleran los resultados del negocio.
Integrated generative AI for specific questions
A generative AI layer allows you to interact directly with the recordings, either by choosing pre-designed questions or composing your own queries in natural language. This way, the system:
- Summarize long conversations in seconds
- Confirms specific actions (e.g., reading legal clauses)
- Identify common patterns of satisfaction or complaint
- Flags potential compliance gaps or revenue leaks
- Export findings ready to present or integrate into other workflows.
- It allows for improved diagnostic processes and call flow in Call Centers.
Esta funcionalidad, respaldada en América Latina por Calltech, ahorra horas de análisis manual y ofrece una perspectiva imparcial sobre cada interacción, sin importar si los equipos trabajan de manera presencial, híbrida o remota.
Granular permissions and secure management
CallCabinet allows granular permissions to be assigned so each user can access only the recordings and panels they need, whether at the entire site, specific team, or individual call level. This model strengthens security, facilitates governance, and helps comply with privacy regulations by limiting the handling of sensitive data to authorized personnel, while audit trails document each access for full accountability.
Además de proteger la información, los permisos granulares impulsan la eficiencia: los empleados trabajan con datos relevantes sin sobrecarga y la organización escala fácilmente los accesos conforme surgen nuevos roles.
Data-backed decisions
Al ofrecer un análisis detallado —tanto de interacciones con clientes como de diálogos internos— CallCabinet ayuda a los equipos a tomar decisiones ágiles y diseñar estrategias basadas en inteligencia real.
Haz de cada diálogo un activo estratégico y deja que la voz de tu empresa marque la diferencia antes de que lo haga la competencia. La plataforma de IA de CallCabinet convierte conversaciones en oportunidades medibles de innovación, eficiencia y confianza, mientras se concentran en crecer. Juntos Lideraremos la siguiente conversación:
