CTWebRTC
Chatcenter and Chatbot
Data is everywhere, but bytes don't think, data is everywhere, but why are they not linked?
There is currently a boom in artificial intelligence focused on helping people remember and prevent actions regarding daily tasks.
Thanks to CTWebRTC Chat Server you can have a bot that serves your customers in the first instance and then automatically transfers them
to your chat queue, on our platform it is a robot that makes the first contact with your customers.
CTWEBRTC gives you
Easy to use
Easy-to-use tool for agents and supervisors for efficient customer service operations.
Host chatbot
First-line customer support chatbot with automatic transfer to chat queue.
Efficient communication
Establish the appropriate communication mechanisms between clients and the Contact Center operation.
Automatic responses
Establish the set of responses and attention that can be automated in a natural language processing system.
Knowledge Base
Take relevant documentation in any format and feed it into the business knowledge system.
Omnichannel
Omnichannel tool that orchestrates interactions across different customer service channels; social networks, private collaboration networks, web chat and apps.
Components of the CTWEBRTC solution
CTWebRTC Chatserver
Instant communication and interaction orchestration service with support for forms, surveys, agents, chat search and Chatbot integration.
CTWebRTC SocialMedia
Public and private social network connector for hosting chat and multimedia interactions on CTWebRTC Chatserver.
Supported social networks
Twitter, Facebook, WhatsApp (official API and WA Business), Instagram.
Private social networks and collaboration
Cisco WebEx Teams, Alcatel Rainbow, Google Chat, Circuits.
Contact Center Platform - Call Center
Contact Center infrastructure, agent operation, supervisors and reports.
Agent Interface
Allows Omnichannel integration with CTWebRTC Chatserver.
CTWebRTC BotBuilder
Integration APIs to build virtual agent bots for CTWebRTC. Compatible with Google Dialogflow, IBM Watson, Facebook, Wit.ai and Azure bot.
Business Logic
Customer information system to extract knowledge base for chatbot or chatserver. It can be a database, Webservices, RPC, Sockets, databases or RESTFul. CTWebRTC Chatserver supports popup and auto-typing in this type of tools.
Contact Center Integration
CTI (Computer Telephony Integration) integration to provide omnichannel services with Contact Center solutions. Supported Contact Center tools: Cisco UCCX, Avaya Aura, Genesys. Mitel Solidus.
