General Policy of Protection of Personal Data
General Policy of Protection of Personal Data
In compliance with Law 1581 of 2012, which establishes provisions for the protection of personal data, CALL PROCESSING TECHNOLOGIES SA – CALLTECH SA, as the party responsible for the processing of personal data, establishes the purposes, measures and procedures for the collection and storage of our databases, as well as the mechanisms available to data subjects to know, update, rectify, delete the data provided or revoke authorization.
Version 1.1. October 01, 2016
Definitions
The following are definitions that allow us to understand more clearly the development of each of the topics raised in this document and are enshrined in Law 1581 of 2012 of the Republic of Colombia.
• Treatment: Any operation or set of operations on personal data, such as collection, storage, use, circulation or deletion.
• Personal information: Any information linked to or that can be associated with one or more specific or identifiable natural persons.
• Database: Organized set of personal data that is subject to processing.
• Holder: Natural person whose personal data is processed.
• Authorization: Prior, express and informed consent of the Owner to carry out the Processing of personal data.
• Data controller: Natural or legal person, public or private, who by itself or in association with others, decides on the database and/or the processing of data.
• Data controller: Natural or legal person, public or private, who by itself or in association with others, carries out the processing of personal data on behalf of the Data Controller.
Data controller and processor
The person responsible for and in charge of processing personal data is CALL PROCESSING TECHNOLOGIES SA – CALLTECH SA. The following are their contact details:
- Our website address is www.calltechsa.com
- Our location is Calle 128 B Bis #59 B – 40, Bógota DC, 111111, Colombia.
- Phone number + 57 (601) 635 6535
- General contact email info@calltechsa.com
Purpose of the database
The main purpose of the database collection is to send information about the services we provide, for administrative, commercial, advertising and contact purposes with the owners of the same.
Personal data
The information processed by Calltech SA, hereinafter referred to as “Personal Data”, is that which is provided by the Holders when they access its goods and/or services, or on the occasion thereof, such as: name, surname, identification, age, sex, telephone number, physical and electronic address, country, city and other necessary data requested in the registration process, which in no case will be of a sensitive nature under the terms of the law.
Calltech SA will not collect data considered as Sensitive Data according to the provisions of Law 1581 of 2012, such as data that reveal racial or ethnic origin, political orientation, religious or philosophical beliefs, membership in unions, social organizations, data related to health, sexual life or biometric data.
Authorization for the collection and processing of personal data and other information
By express verbal or written authorization, the Owner expressly or unequivocally authorizes Calltech SA to collect personal data and any other information provided, as well as to process their personal data, in accordance with this Privacy Policy and those established within Law 1581 of 2012, Decree 1377 of 2013 and its regulatory decrees and the regulations that modify them.
Processing of personal data stored in Calltech databases
Calltech SA will only use, process and circulate personal data for the purposes described and for the treatments authorized in this Privacy Policy or in the laws in force. In addition to what is mentioned in other clauses, each HOLDER expressly authorizes Calltech SA to collect, use and circulate his/her personal data and other information for the following purposes:
• Establish communication between Calltech SA and the OWNER for any purpose related to the purposes established in this policy, whether through calls, text messages, emails and/or physical mail.
• Audit, study, analyze and use the information from the database to design, implement and develop programs, projects and events.
• Audit, study, analyze and use the information in the database for the dissemination of policies, projects, programs, results and organizational changes.
• Offer products and/or services. The owner authorizes receiving commercial information through calls, voice or text messages (SMS), e-mail and social networks for marketing from Calltech SA and its allies or third parties with which they have agreements, the above in order to comply with the provisions of article 10 and following of decree 1377 of 2013, regulatory of Law 1581 of 2012 and other regulations that modify or complement it.
• Evaluate satisfaction with products and services marketed by Calltech SA through surveys, market analysis and/or segmentation and/or statistics.
• Request the opinion of the owner about products and/or services.
• When information must be disclosed to comply with laws, regulations or legal processes, to ensure compliance with the terms and conditions, to stop or prevent fraud, attacks on the security of Calltech SA or others, prevent technical problems or protect the rights of others.
• As required by the terms and conditions or by law.
• Others described in this policy or in the Law.
Storage of personal data
The Owner expressly authorizes Calltech SA to store the data in the manner it deems most appropriate and to comply with the security required for data protection.
Safety measures
Calltech SA is committed to the correct use and treatment of personal data, preventing unauthorized access by third parties that may allow them to know or violate, modify, disclose and/or destroy the information stored in its databases. For this reason, Calltech SA has security and access protocols for its information, storage and processing systems, including physical measures to control security risks.
Rights of the holders
Calltech SA informs the owners that, in accordance with current legislation, they have the right to know, update, rectify their information, and/or revoke the authorization for its treatment. In particular, the rights of the owners as established in article 8 of Law 1581 of 2012 are:
• Know, update and rectify your personal data.
• Request proof of the authorization granted.
• Be informed, upon request, regarding the use that has been given to your personal data.
• Submit complaints to the Superintendency of Industry and Commerce for violations of the provisions of the law.
• Revoke authorization and/or request deletion of data.
• Access free of charge to your personal data that have been subject to processing.
Requests, queries and complaints
Procedure to exercise your rights: If you wish to exercise your rights, the owner must send an email or physical mail to the contact addresses established in this privacy policy.
Requests and queries about personal data: When the data owner or his/her successors wish to consult the information stored in the database, Calltech SA will respond to the request within a maximum period of ten (10) business days. In compliance with the provisions of Law 1581 of 2012, when it is not possible to respond to the query within this period, the user will be informed, the reasons for the delay will be expressed and the date on which the query will be answered will be indicated, which may not exceed five (5) business days following the expiration of the first period.
Revocation of authorization, withdrawal or deletion from the database and claims regarding personal data: When the data owner or his/her successors consider that the information contained in the databases should be corrected, updated or deleted, or when they notice the alleged non-compliance of any of the duties contained in Law 1581 of 2012, they may file a claim with Calltech SA, which will be processed under the following rules:
• The claim shall be made by means of a request addressed to Calltech SA, with the identification of the Holders, the description of the facts that give rise to the claim, the address, and the documents that are to be asserted shall be attached. If the claim is incomplete, Calltech SA may require the interested party within five (5) days following receipt of the claim to correct the deficiencies. After two (2) months from the date of the request, without the applicant submitting the required information, it will be understood that the claim has been withdrawn. In the event that Calltech SA is not competent to resolve the claim, it will be forwarded to the appropriate party within a maximum period of two (2) business days and will inform the Holder of the situation, thereby being relieved of any claim or responsibility for the use, rectification or deletion of the data.
• Once the complete claim has been received, a legend stating “claim in process” and the reason for the claim will be included in the database within a period of no more than two (2) business days. This legend must be maintained until the claim is decided.
• The maximum term to address the claim will be fifteen (15) business days counted from the day following the date of receipt. When it is not possible to address the claim within said term, the Holder will be informed of the reasons for the delay and the date on which his claim will be addressed, which in no case may exceed eight (8) business days following the expiration of the first term.
Contact
Any questions or additional information will be received and processed by sending them to the contact addresses established in this privacy policy.
The personal data included in the database will be valid for the period necessary to fulfill its purposes.
Changes in the privacy policy
Any substantial change in the Treatment policies will be promptly communicated to the Holders through publication on our web portals.
Current legislation
The current national legislation on personal data protection is contained in Law 1581 of 2012, Decree 1377 of 2013 and Law 1266 of 2008 and the regulations that modify or complement it.
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