Turn WhatsApp into your Call Center with Yaco Cloud

Turn WhatsApp into your Real-Time Call Center with Yaco: Now You Can Receive Calls Directly from WhatsApp in Your Call Center Introduction Can you imagine handling all your WhatsApp calls from a single cloud-based call center? Now it's possible with Yaco by Calltech SA, an innovative solution that takes your communications to another level.

What is sentiment analysis and why does it matter in customer service?

Understand what your customer is really feeling. Today, customer service goes far beyond resolving a request: it's about understanding emotions, frustrations, enthusiasm, or mistrust in real time. Sentiment analysis, powered by artificial intelligence, allows companies to automatically detect the emotional tone of calls and turn that […]