Turn WhatsApp into your Real-Time Call Center with Yaco: Now You Can Receive Calls Directly from WhatsApp in your Call Center

Introduction

Can you imagine handling all your WhatsApp calls from a single cloud-based phone system? Now it's possible with Yaco by Calltech SA, an innovative solution that takes your communications to the next level, allowing you to receive calls directly from WhatsApp on your Yaco Cloud business phone platform.

Why this integration is important

WhatsApp has become the preferred communication channel in Latin America, for both individuals and businesses. By connecting this popular app with Yaco, you're creating an efficient omnichannel cloud-based call center where you can manage every call, record them, and track them in real time, providing your customers with exceptional, analytics-driven customer service.

Main advantages

Real-time communication

With Yaco, WhatsApp calls go directly to your cloud hub, allowing for immediate and uninterrupted service, offering a smooth and professional experience to your users.

Secure call recording

All incoming WhatsApp calls are automatically recorded in HD quality and securely stored in the cloud, protected with high-level encryption to ensure privacy and regulatory compliance.

Comprehensive monitoring of agents

Monitor and manage your agents' activity in real time. Yaco allows you to perform comprehensive monitoring, understand individual and group performance, and make informed decisions to continuously improve service quality.

Advanced analytics

Yaco provides detailed analytics and clear metrics on WhatsApp phone support, enabling continuous evaluation and optimization of service quality through key indicators such as average service time, customer satisfaction (NPS), wait times, and operational efficiency.

Immediate scalability

Thanks to cloud infrastructure, you can increase or decrease service capacity in minutes, adjusting to your actual needs without technical complications.

Regulatory compliance guaranteed

Yaco rigorously complies with the most demanding international regulations, ensuring that your company always maintains high standards of security and privacy.

What does this integration solve?

• Centralized cloud management: Avoid the dispersion of communications by consolidating all interactions into a single, efficient platform accessible from anywhere.
• Operational optimization: Improve operational control and the productivity of your agents, avoiding downtime and missed calls through advanced tracking and analytics.
• Greater customer satisfaction: Provides fast, clear, and personalized responses, significantly increasing customer satisfaction.

What can you do with Yaco right now?

• Answer WhatsApp calls directly from your cloud-based phone system.
• Record, store, and analyze calls securely and efficiently.
• Conduct comprehensive monitoring and evaluation of your agents' performance in real time.
• Easily manage demand, scaling your team as needed.

With Yaco by Calltech, taking your customer service to the next level from the cloud is simple and fast. Connect WhatsApp to your call center, provide exceptional customer service based on analytics, and optimize every resource.

Ready to transform your customer service?

Contact Calltech and discover how to implement this powerful integration.  Yaco cloud today.