Intelligent Recording, Analysis and Compliance.
System of recording Call cabinet
In Calltech SA, we are the authorized Callcabinet distributor for Latin America, providing direct access to the most advanced solutions of cloud call recording, AI-powered voice analysis and international regulatory compliance.
CallCabinet takes the call recording to the next level by turning every conversation into an actionable source of business intelligence. Thanks to its engine voice analysis based on artificial intelligence, the platform automatically transcribes the interactions, detects emotions, identify key patterns and generates real-time insightsThis capability enables organizations to anticipate risks, improve customer experience, optimize operational processes and strengthen their compliance strategies, all from one intuitive environment, sure and designed to climb.
A platform without limits:
implement, integrate and access
wherever you need it.
Why choose Callcabinet?
Secure and encrypted recording
in the cloud, complying with the highest international standards.
Intelligent voice analysis
with automatic transcription, emotion detection and real-time insight generation.
Regulatory compliance
adapted to global and local regulatory frameworks.
Certified integrations
with leading platforms like Microsoft Teams, Zoom phone, Webex calling, Webex Contact Center and more.
Local accompaniment
with support in Spanish and full support in Latin America.
Flexible subscription model
designed to scale with your business needs.
Boost the value of every conversation with next-generation artificial intelligence. This technology combines advanced machine learning and natural language processing to identify emotions, patterns, key themes, and behaviors in real time, unleashing the potential of business intelligence across your organization. Gain complete, accurate, and strategic insights to make more informed decisions.
Call cabinet It is a 100% cloud-native solution, allowing you to capture, store and manage all voice interactions in real time, with end-to-end encryption, complete auditing, and secure access from anywhere. It also integrates advanced features such as custom retention policies, automatic categorization, and intelligent call recovery, eliminating the complexity of traditional systems and reducing operational costs.
More than just recording calls, it's a strategic tool to enhance service quality, protect your organization from legal risks, and strengthen regulatory compliance. Callcabinet has native support for platforms such as Microsoft Teams, Zoom phone, Webex Calling and Webex Contact Center, and local technical support from Calltech, your company will have a scalable, secure, and future-proof solution for corporate communications in Latin America.
INTEGRATIONS Call cabinet
CallCabinet offers End-to-end call recording, AI-powered conversation analysis, automated quality assurance and a customized business intelligence solution for any mixed communications platform environment.
Microsoft Teams
The ideal companion for Microsoft Teams, CallCabinet works with the full range of Teams-enabled devices, from mobile phones to conferencing solutions and contact centers.
Zoom
The complete call recording solution supporting unrestricted analytics and business intelligence across all three Zoom UC platforms.
Webex/Cisco
Discover Cisco and Webex compliance recording solutions that are exceptionally versatile and flexible within any communications platform environment.
Archiving
Your recordings are encrypted and accessible throughout their entire lifecycle, adhering to the strictest retention policies. Recover any interaction in seconds using indexed searches.
Avaya
CallCabinet easily integrates with your Avaya PBX network to provide you with cloud-based Avaya compliance recording, state-of-the-art AI analytics, and quality assurance tools.
Migrate your recordings seamlessly, securely, and in a scalable manner
Transfer your entire call history to the CallCabinet cloud seamlessly with our cross-platform migration features. Whether it's old recordings or unique archives, once migrated, you can analyze them with AI-powered tools, gaining strategic insights in unified communications (UC) environments.
Licenses Call cabinet
Solutions Call cabinet
Discover a different way to manage your corporate conversations: CallCabinet creates a real-time analytics and compliance environment where every interaction—call, video, or chat—becomes a reliable piece of data for your business.
Unlimited administration licenses
- 256-bit AES rotating encryption
- Redundancy (local and geographic)
- Unified Location Data Sovereignty
- Multi-factor authentication
- Unlimited storage of audio recordings
- Call sharing in accordance with regulations
- Granular user-based permissions
- Legal retention
- Advanced call playback and tagging
- Call tagging with search function
- Call notes
- Grouping of agents and/or teams
- Customizable retention policies
- Basic API support
Basic recording functions, plus:
- Unlimited Quality Assurance (QA) licenses
- Agent evaluation and quality control tools
- PCI DSS Manual Drafting
- Screen capture and/or recording
- (6 months of storage included)
- Improved call details
- Advanced Reports
- Call section notes
- Time-based call notes
Advanced recording features, plus:
- Detailed voice analysis
- PCI DSS Automated Drafting
- Voice to text transcription
- Analysis of feelings and emotions
- Call filters and advanced queries
- Complete, ready-to-use dashboard reports
Standard analytical characteristics, plus:
- AI data analysis from multiple data sources (email, chat, and social media)
- Extended, ready-to-use business intelligence dashboard
- Multilingual transcription
- Automated email notifications and summary reports
- Monthly consultation with a
- CallCabinet Data Scientist
Benefits of Call cabinet
Smart and Unified Recording
This recording solution combines the best of both worlds: the simplicity of capture and the power of advanced recording that can adapt to any platform, device, or compliance need. From on-premise environments to cloud-based unified communications like Microsoft Teams or Webex, it ensures that every interaction is protected with enterprise-grade encryption, flexible retention policies, and secure accessibility. All within an architecture that facilitates rapid deployment, scalable expansion, and efficient recording management.
Advanced Analytics with AI
Beyond recording, Callcabinet transforms every conversation into strategic knowledge. This AI-powered voice analysis technology allows calls to be automatically transcribed, extracting insights Critical calls in real time with emotions and sensitive topics. This enables organizations to optimize customer service, strengthen compliance, and anticipate behavioral trends, all from an intuitive platform that turns every call into a source of business value.
BROCHURE
Download the CallCabinet® Brochure
Now!
Download the CallCabinet® User Guide
Now!
